2. Confluence by Atlassian
Confluence is the knowledge base software offered by Atlassian. Confluence is a remote-friendly team workspace where teams can collaborate and share knowledge. It comes with set page templates for teams of all sizes. If you need a highly secure content management platform and use Jira software, Confluence would be the right choice for your content development team. It also offers cloud storage, and you even have the choice to use the Confluence data center or host the workspace on your server.
Confluence is known for its project management capabilities and is mostly focused on internal knowledge bases. You’re also able to create team spaces to keep things organized and set permissions for different articles.
Pricing starts from: $0
Free trial period: 7 days
3. Hubspot
HubSpot Service Hub offers customer service software that includes a knowledge base tool, helping you bring all your customer data in one place. Hubspot allows you to seamlessly convert your FAQs into a searchable library of solution articles, video tutorials, and guides.
Hubspot Service Hub also has a built-in reporting dashboard that helps you monitor your customer service metrics and answer incoming customer queries within SLA deadlines. If you are working with global teams, Hubspot helps you build a multilingual knowledge base that caters to your customers and teams in their native language.
Pricing starts from: $45/month
Free trial period: 14 days
4. Document360
You can use a Document360 knowledge management solution to build an online self-service knowledge base for your customers and employees. It also allows you to set access permissions for your documents and optimize your content for your users to access your knowledge base from multiple devices.
Document360 is a user-friendly knowledge base software that comes with features like real-time search, remote access, analytics, and content categorization and customization. Its software provides version control functionality for your team to stay in control of changes and editors for your documents.
Pricing starts from: $99/month
Free trial period: 14 days
5. Proprofs
ProProfs knowledge base software empowers teams to create a comprehensive internal knowledge base, create and manage online documentation easily, encourage knowledge sharing, and improve internal collaboration across teams.
ProProfs online documentation software categorizes your content to make it easy for internal teams and customers to access files and guides easily. The additional features for ProProfs include ready-to-use templates, customization, privacy control, and reporting capabilities.
Pricing starts from: $90/month
Free trial period: 15 days
6. Whatfix
Whatfix is a robust digital adoption platform that offers native integration with your knowledge base systems/content management software, allowing you to embed your documentation directly into its apps.
Whatfix integration enables your teams to aggregate your existing documentation and display it in a self-help widget to help customers search for questions within the app. For example, if you have your content resources in Freshdesk and you use the Microsoft Teams app, the Freshdesk knowledge base articles would be shown as links in the self-help widget that appears in Microsoft Teams.
Pricing starts from: $$ custom pricing
Free trial period: 14 days
7. ServiceNow
ServiceNow is a more traditional solution that allows your team to build both team and customer-facing knowledge bases at scale easily. Its knowledge management platform supports the creation, categorization, review, and approval of knowledge base articles. Users can search and browse articles as well as provide feedback.
The best part about ServiceNow is that it integrates with Microsoft Word Online and helps team members seamlessly create reusable knowledge base articles, in turn speeding up productivity. If your organization requires KCS validation for its knowledge base, ServiceNow is a good choice.
Pricing starts from: $$ custom pricing
Free trial period: 15 days
8. Bloomfire
Bloomfire centralizes company knowledge in a single, searchable self-service platform, helping support teams consistently deliver high-quality, contextually relevant service. Bloomfire features include AI-powered search functionality, user-generated FAQs, and rich media compatibility.
What makes Bloomfire user-friendly is the social media characteristic of the platform, which allows users to interact with posts by liking, sharing, commenting on, or following them. Bloomfire knowledge-sharing platform allows you to index every word in the system and transcribe videos, improving content discoverability and consumption. You can create custom questions and answers and turn both into searchable content.
Pricing starts from: $25/month
Free trial period: 14 days
9. Guru
Guru’s knowledge base platform is designed for internal use, and it captures information from your existing knowledge base, collaboration tools like Slack or picks up customer queries from the internet to help you convert that information into easily consumable “cards”, accessible to other team members.
You can use Guru’s AI capability to identify people within your company who are most likely to have the answer to a customer query. It also offers a browser extension and Slack integration to set up real-time notification triggers for teams when articles they own need to be updated.
Pricing starts from: $5/month
Free trial period: 30 days
10. Helpjuice
Helpjuice is a knowledge base software focusing on collaboration tools and customizable design. You can easily use the Helpjuice editor and edit the typeface, layout, and colors while building your knowledge base, so it looks like an extension of your brand.
Helpjuice allows multiple team members to collaborate on knowledge base articles, control versions, and editorial access. With search engine functionality and an analytics dashboard, HelpJuice identifies the top search queries from your customers for you to curate the relevant articles. It also helps you support your growing global base of customers by enabling a multi-language knowledge base.
Pricing starts from: $120/month
Free trial period: 14 days
11. Zendesk
Zendesk is a customer service software solution that offers a knowledge base targeting employees or customers. It integrates with different apps and offers features like customizable branding, content management, reporting, customer feedback, and full-text search. Zendesk’s community forum allows customers to connect and discuss your product.
Zendesk‘s in-built style editor helps you author articles in a few easy steps, and you can also collect customer feedback directly after they read an article. It also allows multiple teams to work on a knowledge base article together.
Pricing starts from: $49
Free trial period: 14 days
12. Zoho desk
Not only does Zoho Desk offer a knowledge base, but it offers a robust ticketing system/ helpdesk solution. You can still leverage Zoho Desk’s knowledge base as a standalone solution. Zoho Desk categorizes your content to improve discoverability and provides separate categories for how-to articles, step-by-step guidelines, FAQs, demo videos, customer feedback, and more.
Zoho Desk’s knowledge base software is a flexible solution for writers and editors, and they can customize knowledge bases for internal and external customers. Zoho Desk helps your team to collect, organize, analyze, and re-use existing company knowledge and boost customer support.
Pricing starts from: $0
Free trial period: 15 days
13. Notion
You can use Notion as a project management tool and/or a collaborative workspace. Notion helps you design and create an internal knowledge base. Notion allows you to determine how your knowledge base is organized and labeled.
Notion calls itself “the all-in-one workspace for your notes, tasks, wikis, and databases” and offers customizable components that connect to create a knowledge management system. Notion also connects you with certified consultants who can help you create internal-facing wikis and knowledge management systems.
Pricing starts from: $0
Free trial period: indefinite
14. Happy Fox
HappyFox, a cloud-based CRM solution, provides knowledge management systems for different industries. The knowledge base solution offers powerful capabilities such as multi-brand user portals, feedback collection, and separate internal/external knowledge management systems.
Features offered by the HappyFox knowledge management system include portal customization, content categorization, rich-text editing, integration with collaboration tools, analytics, and community forum, and make it a good choice for teams looking for a complete solution.
Pricing starts from: $26/month
Free trial period: 14 days
15. Docs
Docs is a part of the Help Scout customer service platform. Docs is a user-friendly, easy-to-use knowledge base software that lets you create relevant knowledge base articles in minutes using a text editor that offers multiple formatting options.
Docs allows support agents to share links to knowledge base articles directly via email without the hassle of copying and pasting answers separately, which reduces response times considerably. Docs supports SEO-driven content, so your customers are just a simple search away from your answers.
Pricing starts from: $20/month
Free trial period: 14 days